Policies
Refund and Cancellation Policy
What to do if a donation was made by mistake, or if a payment went wrong.
Last updated: 31 October 2026
Donations to Guntur Gosamrakshana Sangham are used for the daily care of the cows at our gaushala. Because donations are voluntary and are put to use quickly, they are generally not refundable. We do, however, understand that mistakes happen.
When We Will Refund
We will refund a donation if:
- You were charged more than once for the same donation
- A wrong amount was charged because of a technical error
- Money was taken from your account but the donation did not go through
- You donated by mistake and tell us within 7 days of the donation
How to Ask for a Refund
Contact us within 7 days of the donation by email or phone, using the details below. Please share:
- Your name and the WhatsApp number or email used for the donation
- The donation amount and date
- The payment ID or receipt number
- The reason for the refund
How Refunds Are Paid
Approved refunds are paid back to the same account, card or UPI ID used for the donation. Once approved, a refund usually reaches you within 7 to 10 working days, depending on your bank.
Tax Receipts
If a tax receipt was issued for a donation that is refunded, that receipt will be cancelled, and the refunded amount cannot be claimed as a tax deduction.
Cancelling a Seva
If you booked an occasion seva for a date and need to change the date, contact us before that date and we will try to move it. Cancelling a seva follows the same refund rules above.
Payments That Did Not Go Through
If money was taken from your account but you did not receive a receipt, it is usually returned automatically by your bank within 5 to 7 working days. If it is not, please contact us with your payment details.
Contact Us
Guntur Gosamrakshana Sangham, 7th Line, Main Road, Nehru Nagar (Butchaiah Thota), Guntur, Andhra Pradesh 522001. Phone: 0863 224 3111. Email: [email protected]